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Customer Service Representative

Customer service, dependability, efficiency, and communication. Those are the skillsets of a successful Customer Service Representative at Veterans United.

As a Customer Service Representative, you respond to inbound calls and guide the caller to the solution they need. Your calls may entail answering general loan questions, transferring to other departments, or addressing the caller’s inquiries. In a nutshell, a Customer Service Representative is to help in whatever capacity will lead to enhancing the life of the caller.

Our Customer Service Center at Veterans United is not your typical call center. The employees within this department work in a fast-paced, close knit, compassionate environment. The teams are intentional about building camaraderie and participating in department-wide events and activities.

We’re always looking for folks who are passionate about what they do and will deliver results with integrity, while enhancing the lives of those around them. In fact, those lines are right from our values .

In order to best serve our callers, our Customer Service Center is open 24/7. We have various shifts throughout the week that can work for different schedules. Our Customer Service Representatives are assigned one shift upon hire.

The shifts we are currently looking for are:

  • Monday - Friday 11:00am - 7:00pm

  • Wednesday - Saturday 9:00am - 7pm

  • Thursday - Sunday 9:00pm - 7:00am

  • Monday - Friday 7:00am - 3:00pm

Job duties will vary upon assignment but may include:

  • Answer phone calls and direct to correct departments

  • Have a basic understanding of the loan process or ability to learn

  • Answer basic questions about VA loan while providing great customer service

  • Process debit transactions and assist clients in making mortgage payments

  • Be able to multi task between sending emails or instant messages to help solve issues

  • Works well under pressure when dealing with upset/difficult borrowers

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

  • Ability to learn and thrive in a fast-paced environment

  • Great phone skills

  • Great work ethic and a desire to succeed

Learn more:

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.