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HBC Support Specialist

As a Home Buying Concierge Support Specialist, you will review calls, assess interactions and track observations. In addition, you will be responsible for maintaining and updating the utility portal and assist HBC’s in task management. You will work across Veterans United Home Loans and its affiliates to gather information and update databases as appropriate.

Job duties will vary upon assignment but may include:

  • Conduct call quality recording reviews to assess the client experience.

  • Maintain integrity of the utility portal by deleting, editing, and creating cards when necessary.

  • Support Home Buying Concierge teams through task management as needed. Conduct follow up tasks and first payment calls. 

  • Assess real estate agent accuracy on sales contracts.

  • Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

  • High attention to detail

  • Thrive in a highly cooperative work setting

  • Excel in a fast-paced, results oriented environment

  • Dedicated work ethic

  • Exemplary customer service skills

  • Strong communications skills (written and verbal)

  • Adaptable to change and shifts in priority

  • 1+ year(s) of VU experience

  • Previous customer service experience

  • Ability to maneuver through numerous platforms

  • Proficient in basic computer technologies, appropriate for an internet-based company

  • Regular and predictable attendance


Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.