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Intern- Client Advocate - Springfield, MO

As an Intern, you support the Client Advocate division in an effort to improve customer service. You will assist with call audits of the Production department as well as resolving issues brought to the Client Advocate team, via email or phone, from internal and external sources.

Job duties will vary upon assignment but may include:

  • Perform call audits on Production employees. Look for trends in vocal variety and language to ensure an excellent customer experience.

  • Assist with preparing and coordinating on-site Client Advocate training and events.

  • Work on assigned tasks in order to resolve customer service complaints.

  • Perform other duties as assigned, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

  • Strong communication skills (written and verbal). 

  • Adaptable to change and shifts in priority. 

  • High attention to detail.

  • Effective communication and conflict resolution. 

  • Exemplary customer service skills.

  • Excel in a fast-paced, results-oriented environment.

  • Thrive in a highly cooperative work setting.

  • Previous experience in customer service.

  • Advanced knowledge in Excel, Word, and PowerPoint.

Learn more:

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.