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IT Team Lead - Unified Communications

  • Columbia, MO
  • Technology
  • Full Time
  • Added

As an IT Team Lead, you are responsible for driving processes and leading professionals towards enhancing the overall technology experience for Veterans United employees.

Job duties will vary upon assignment but may include:

  • Implement methodologies to improve team's workflow with the goal of creating efficiency. 

  • Recommend appropriate technology and other resources to maximize team's effectiveness. 

  • Maintain customer care philosophy which measures and ensures employee satisfaction.

  •  Carry out regular assessment of systems and operations to determine risks, and then determine action to manage or mitigate them.

  • Assist with employee actions, including staffing, performance management and development. 

  • Supervise team of technical staff including scheduling and delegating duties and tasks within the team.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

  • Strong interpersonal communication skills (written and verbal).

  • Aptitude to learn new technology.

  • Ability to multitask.

  • Ability to lead, direct and guide team members.

  • Adaptable to change and shifts in priority.

  • Ability to motivate and encourage a high-performing diverse team.

  • Effective communication and conflict resolution. 

  • Exemplary customer service skills.

  • Excel in fast-paced, results-oriented environment.

  • Thrive in a highly cooperative work setting.

  • Minimum of 5 years of customer service experience.

  • 1 – 3 years’ experience working with telephony, VOIP, and enterprise phone systems

Learn more:

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.