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Paddio Intern - Call Audit

As an Intern, you will be responsible for supporting Paddio Production teams to help track, monitor, and evaluate the quality of work produced. You will help in identification of coaching opportunities, tracking, measuring quality, and identifying training needs.

Job duties will vary upon assignment but may include:

  • Assist with evaluating, assessing, and auditing call critiques for Production team members at Paddio.

  • Identify opportunities for improvement and excellence within the Production department.

  • Communicate with leadership about the performance of representatives.

  • Assist with collecting and analyzing trends and report back to the appropriate stakeholders.

  • Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

  • Works well under pressure.

  • Analytical decision-making skills. 

  • Strong communication skills (written and verbal).

  • Adaptable to change and shifts in priority.

  • Exemplary customer service skills.

  • Excel in a fast-paced, results-oriented environment.

  • Thrive in a highly cooperative work setting.

  • Ability to manage time and meet deadlines.

  • Proficient in basic computer technologies, appropriate for an internet-based company.

  • Regular and predictable attendance.

Learn more:

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.